Link: http://www.efax.com

Know more about this provider? Have experience with this provider? Then reply to this topic and share your knowledge.


Keywords: efax, efax review, efax reviews, efax comparison

efax free
Gives users a free inbound number for personal use only. Users can't choose the area code in which their number is assigned (i.e., if you're in New York you might get an inbound number in Montana...). Requires a proprietary viewer to view faxes. Service provided in some countries outside the US.

efax plus
Inbound and outbound service. Subscribers can select the area code where their inbound number is allocated. Monthly subscription for inbound is $12.95 in the US. Service provided in many countries outside the US. Requires a proprietary viewer to view faxes.

Outbound faxing to the US is 10 cents per page/minute. Faxing to international destinations slightly expensive. Faxes can be submitted through the following interfaces: efax Messenger, email, or web-based interface.

E-Fax- $12.95mo, $12.95 set up fee. Gives you a local fax number. Sending- $0.10 per page; Recieving- Free (if you read customer agreement, states you shouldn't recieve more than 300 pages). Currently offering 30 day free trial

eFax
$12.95/mo

My paid number stopped working over the holiday, and hasn't worked consistantly since. No warning whatsoever--they don't think there's a problem.

Customer service is nonexistant. Their phone number for support, 1-323-817-3205 , often does not work. In my experience, when it does work, it rings though to an indian call center whose CSRs cannot speak clear English.

Their email support is utterly non-responsive.

Signed up for the free service. I don't eed to send faxes, so free services are good for me. Works pretty good. I like the way the free software they offer works. Incoming faxes tell you how many pages you have received.

On a Macintosh running OS 9 on Outlook Express, I can't see the attachement (due to the included HTML screen they send with the fax...this could be particular to my own system) unless I forward the message (not actually forwarded, just going through the first step), then the EFAX HTML screen is gone. Could turn off HTML viewing in Email, I suppose. OS X on the Apple Mailer works fine. PC works fine in Outlook Express.

didn't notice in the agreement that you are supposed to only get 20 free faxes per month. I got a warning at 38 faxes. The warning said that I need to sign up to the Efax Plus service to get more than 20 per month. I am still receiving faxes regardless. They may try to bill me for the "beyond 20" amount. Don't know yet.

Overall, this has been a good service. I think their Efax plus rates are high at $12.95 US per month. I am pretty sure my local phone company does it cheaper (not to mention that it would become part of my regular phone billing...convenience!), along with a number of other fax services.

[Post deleted - No negative "testimonials" by competing providers, please]

This post has been edited by Joe Simon on 21 Sep 04 08:42 GMT

The only fax i got from efax is the introductory fax and a couple of junk faxes. It says i got 20 pages in fax which i'm still trying to locate cuz i got only 2 junk. I downloaded their proprietary software which was supposed to check if i had any faxes, but the link takes me to some dumb page that doesn't exist. Now how do i get my fax? I don't get it in my email i can't check it from their lousy software either.

I wonder if these FREE services makes you tear up your head. You get so frustrated with these online faxing services going around on the net that I've been forced to settle down for the even lousier, ugh, physical fax.

I have a solution. Ban this outdated technology called fax and email the attachments. Most people in north america are luddites and so guys like me have to suffer this dodo called fax. The idiots who send fax must realise that it costs money for faxing, harms the environment (more paper), is slow, uses proprietary software and can't be linked or merged into a database if you need. I could go on and on but fools can't understand.

Efax back in the day made me an offer of a local fax number, in exchange for my spamming my friends and giving them referrals.

There was never any time limit mentioned, but last month, they said my local number would be ripped off unless I paid them, because of a "shortage of 425 area code numbers".

Hehehehe, they keep spamming my other efax number with "we have a bunch of new 425 area code numbers, just pay us a ton'o cash".

When I finally talked to someone down there, J2, who took them over said TS, sucker, we don't honor old deals.

Totally without support, totally without integrity.

I had to look them up on INFO USA to get the corporate number, all other numbers lead to dead ends.

Be afraid, Be very afriad of these guys.

No integrity.

Efax is completely unreliable. They sometimes charge up to $0.30 per page for a normal (no graphics) fax to a local number and cannot explain why their transmission took so long. Customer support via the Web is of NO use. Voice customer support is up to 15min wait time to get someone who can't understand English. Then they give some lame cookbook answer, and request that YOU check YOUR local telephone provider for problems. 40% of the time I get "unsuccessful" transmission because the number is "busy" with no way to resend. I get the same message when I have someone on the phone standing next to the fax machine I am faxing to and it's not even ringing. Sometimes the email saying "unsuccessful" comes up to 3 hours after you sent it via email.

When getting frustrated with their customer NONsupport person they ask to transfer you to their "2nd Level". "They currently have a 30min wait period. Would you mind staying on the line?" NO

Look elsewhere for quality service and support.

efax sucks?

Funny (?) two-part story titled "efax sucks" on one person's blog detailing how he tried to disconnect from the service:

eFax sucks - part 1
eFax sucks - part 2

I love my efax service. I have had efax plus for years and have had absolutely no problem with it. And I'm really happy j2 Global Communications bailed eFax out by acquiring the company, because j2 is financially strong. The best part about eFax is I can store my faxes electronically and can easily forward them to colleagues by simply forwarding the email. It rocks and is well worth the money!

Efax! i called to cancel them, they offered a reduced price, i told them not interested, then they said at least wait until the end of the trial period. i say NO NO NO!!! when a company doesn't let you go, i won't ever go back there again, i'm sick of the yeah-but, yeah-but, cancellation BS

Customer service at efax is non existent. You get a string of "robot" replies to your emails and voice mail to your calls which no one replies too. All I wanted to do was to change the email address on my account and other account information. MISSION IMPOSSIBLE!

eFax is by far the worst company I've ever had to deal with! I set up an account through my office - should have known then that they were bad news! It was like pulling teeth to get them to set up a billing system - at least a half a dozen calls. On almost a monthly basis, after sending payment, I would receive an email verifying that the payment was received and then just a day or two later I would receive another email stating that I was overdue. A number of times they shut off my service. It would take sometimes 30 minutes or more ON HOLD (not toll-free) for them to reinstate me for their error. I sent a letter to sales and copied the Chief Marketing Officer - no reply. After almost a full day online and on the phone, I finally was able to cancel the account and was told a refund for the balance of my annual subscription fee would be issued...in 90 days! I just got off the phone with them...90 days later - big surprise, the refund hasn't been issued yet!