Faxaway

4.5
Your rating: None Average: 4.5 (2 votes)

Link: http://www.faxaway.com

Know more about this provider? Have experience with this provider? Then reply to this topic and share your knowledge.

Comments

Submitted by Anonymous on 2 June 2004 - 11:16pm.

$1 a month, free incoming
per minute outgoing
Not sure how much longer they will be in business...

Submitted by Anonymous on 4 December 2004 - 5:23pm.

I've tried this service, but have been disappointed with the fax image quality. Can someone who's tried multiple services and can provide their insight into the best image from these email to fax service providers?

I've only used Efax and Faxaway, but am willing to try others. Efax had acceptable image quality (not great, but acceptable), but their service and pricing were unacceptable. Faxaway has great pricing, but the fax image (TIF format) was unacceptable. I'm looking for a service provider that offers acceptable image quality at an acceptable price.

I'm not sure the previous posters comments on the financial condition. The infrastructure for this service is relatively modest, especially if you limit your area codes offered. If there's more to the story, please expand your thoughts, but the comment on questionable financial stability can probably apply to every niche fax to email service provider out there.

Submitted by Anonymous on 17 March 2005 - 12:45am.

Area code 206 only. Customer support very responsive. Way cheap at $1/month. I'm happy.

Submitted by Anonymous on 17 January 2006 - 5:43pm.

I think that the person who wondered how much longer they would "be in business" was being facetious and referring to how cheap their service is.

Have a nice day.

Submitted by Anonymous on 20 March 2006 - 9:24pm.

I have used Faxaway for about two years now. Their service has worked great, though there was one glitch when faxes were routed to the wrong users. Huge issue but fortunately not occured since.

Pricing is, in fact, $1 per month and their responsiveness is unbelievable! How they do it for that cheap, who knows. I'd suggest getting your own toll-free number and pointing it at Faxaway if the 206 area code is a big deal.

Overall, a very good service with nice availability and uptime.

Submitted by Anonymous on 24 April 2006 - 7:30pm.

Called and found out there's only ONE sales rep... sounds a little strange to me. Website isnt' that professional either.

Submitted by ppp06059 on 12 December 2006 - 6:32pm.

I've used faxaway for 2 years. Voice mail and faxes sent to my 206 area code number come through promptly and clearly. I'm happy with the quality of the service, and especially the price of $1/month.

I'm using another fax service (packetel) at $3.95/month but they provided a local number. Their quality was good too (including PDF faxes), but I've decided to save the cash and just use faxaway. I have low inbound-only fax volume, and faxaway suits me.

Submitted by Maru on 2 December 2007 - 9:25am.

I've been using Faxaway for seven months now - both sending and receiving fax.

I found that the quality of sent and received faxes are better when I use pdf rather than TIF.

There's one odd thing I've noticed though. I paste my signature (either gif or jpg) on letters that I have to fax. I've noticed that when I create a pdf file using Acrobat, the pdf file that's created looks fine. However, when the pdf file gets sent and then received, the pdf file that's been received doesn't show the signature. Instead, it has the entire rectangular area (the pasted gif/jpg image) blackened.

I don't have this problem when I create the pdf file with SoftPDA - i.e., the pdf file that's received shows my signature, not a black rectangle.

Submitted by 5555name on 21 January 2008 - 5:20pm.

:huh: I used to be a client of faxaway when they did not have the $1 monthly fee.

Can anyone tell me why a user from Italy cannot setup an account online?
They ask you to send FAX of an application form with a photocopy of the credi card!!!

Don't they know that it is unwise and dangerous to send front and rear copies of credit cards?
Don't they know that there are reliable credit card processing bureaus?

Has anyone understood or worked out why Faxaway has this limitation?

Judging from what I have read here there are no cheaper Fax services. I only need it to send faxes to several countries not to receive them.

Thanks to anyone that can shine some light....

Submitted by toritaiyo on 20 February 2008 - 5:55pm.

Hi,
I am considering faxaway but when I went to apply for an account I received a message that the application could not be completed online and that I should fax (ironic) a printed application "along with a clear photocopy of the front and back of your credit card."

This seems a little fishy to me, especially sense paypal's FREE merchant services should eliminate any need to process accounts this way.

For those who are current users,
Did you sign up this way? Does this sound fishy to you?

Please let me know!

Maybe it is to limit the amount of new accounts?

I've been using them for

Submitted by trefoil on 18 July 2008 - 1:29am.

I've been using them for several years. They seem to be a small operation and a bit inflexible in how they deal with credit cards, but I think you can trust them. I've had no problem with quality. And the price is great (even with the $1 monthly fee that was introduced after I joined).

You currently can't fax to Italy: faxaway removes the initial "0" of the area code after the country code, which is correct (if someone is stupid enough to include it) for UK, Germany, and some other countries, but fatal when trying to fax to Italy. I've pointed this out to them and they say it is a "US dialing rule" which is ridiculous -- someone there is none too bright. Hopefully it will be fixed soon.