Pumaone (UK)

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Link: http://www.pumaone.co.uk

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Use this service on a daily basis and have found to be very useful, I tend to be very mobile so picking my faxes up from my email is very handy ;)

Cheers

Mackie :D

From their website:

PumaOne FreeFax: Free inbound service on numbers with 0871 area code (national rate, high charge). Number cannot be called from abroad, service does not include SMS notification.

PumaOne Lite: £15/year inbound service on numbers with 0870 area code (national rate, lower charge). Number may be called from abroad, service includes SMS notification.

PumaOne Email to Fax: £10/year + £5/month minimum usage. 7-day trial with 20 free faxes to UK landlines. 5p/page to UK, 8p/page to US and Western Europe.

I signed up a few weeks ago and have had a good experience. Faxes are sent and received very quickly.

I had a small issue with my anti spam at the start but you always get to speak to a person who is knowlegable in their technical team ;)

Beware of this company and their 'free trial'. I made the mistake of not reading the small print (yep I know, it's my fault). You get 7 days to send 20 faxes for free, but after that time they will automatically assume you want to join their service. With your credit card details on file they will started debitting you. On my last visa statement I had two debits amounting to £26.98 from Puma One. Guess how many faxes I've sent via their service? Just 2!
I contacted them to explain that I had not read the small print but thought it was wrong to automatically opt me into their scheme. They refused to make a full refund (although I was happy to pay for the 2 faxes I sent). So sign up at your own risk, at least you know how they do busniness!

Nigel Davey.

An update to my comments above. Puma One have been in contact with me and have agreed to give me a full refund. They highlighted that the their terms had be stated when signing up. But as I mentioned above I was in a hurry and did not read them fully.

Therefore if you do sign up for their service be aware that you will automatically
be debited for it soon after the 7 day period finishes unless you contact them and cancel.

Given that they have agreed to refund me and I was at fault for not reading the small print, I feel this is an amicable conclusion.

An update to my comments above. Puma One have been in contact with me and have agreed to give me a full refund. They highlighted that their terms had be stated when signing up. But, as I mentioned above, I was in a hurry and did not read them fully.

Therefore if you do sign up for their service be aware that you will automatically
be debited soon after the 7 day period finishes unless you contact them and cancel.

Given that they have agreed to refund me and I was at fault for not reading the small print, I feel this is an amicable conclusion.

:) Have been using puma all this week, all ok so far. I only need to receive faxes so can go with the free service. my clients have not complained about the 0871 number so far... I am reassured by the comments about managing to get in touch with a human being easily. Am recently scarred by encounter with efax... hoping this will be better!!

Press Release: j2 Global Acquires Puma Unified Communications Limited

LOS ANGELES, Nov. 15 - j2 today announced that it has acquired Puma Unified Communications Limited, a United Kingdom-based provider of messaging services.

Since 2001, Puma has provided fax, voice and SMS services to a wide variety of businesses, including many of the United Kingdom's largest companies. Puma is headquartered in Egham, Surrey, U.K.

The acquisition is part of j2 Global's ongoing strategy to expand its services throughout Europe. j2 Global provides local area code phone numbers in 170 United Kingdom cities.

"We are on an expansion course in Europe," said Hemi Zucker, co-president and chief operating officer of j2 Global. "During 2005, we have been building our customer base in the U.K. and in Western Europe. The acquisition of Puma Unified Communications, combined with building and organizing our local U.K. management team, has bolstered our competitive position in the United Kingdom. We are pleased with our progress in developing our non-U.S.-centric approach to international markets."

Terms of the acquisition were not disclosed and the financial impact to j2 Global is immaterial.