TrustFax

Hi Guys

My personal need for a fax machine is no greater than 30 pages a year! Yet I do not want to pay $150 Plus for the privilige of having this ability. (Can I afford it.. Yes but just because you can does not mean you should waste your money). So I decided to create (well my team really) a product range that would allow me (or people like me :) ) to have the ability to have the online Fax ability for a mere $9.95 a year.

I also decided that I hate SPAM and because there are laws against sending spam faxes to toll free numbers I decided to make it a Toll free number. And also because I do not like not being able to have access to my faxes anywhere in the world, I created an online folder where you can store and access your faxes (and any file actually).

So, here I am introducing www.Trustfax.com as the solution to everyone and I would love to hear your views on what we have to offer and any ideas about how to improve the product would be greatly appreciated.

Thanks

Melih
on behalf of the Trustfax Team

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Link: http://www.trustfax.com

Know more about this provider? Have experience with this provider? Then reply to this topic and share your knowledge.

PRLeap Press Release Dated 5 Dec 2004:

Comodo acquires User Trust Inc and Docuharbor secure fax service

Comodo Group ... has acquired User Trust Inc., parent company of Docuharbor Inc. - a fully automated online facsimile and email provider that enables users to securely send, receive, track and store fax documents from any Internet-capable PC.

"This represents a significant addition to our portfolio and enables us to accelerate progress towards meeting the growing commercial demands for more flexible, efficient and secure communications infrastructures," says Melih Abdulhayoglu, President and CEO of Comodo Group.

...

We acquired UserTrust as they had some pretty neat technologies in creating "Paperless Office". the Product called Docuharbor (www.docuharbor.com) is a product well ahead of its time. With the right marketing and identification of unfullfilled market space, we thought about launching a new product called www.trustfax.com based on the UserVault technology developed by UserTrust. As Comodo we have big ambitions in trying to create a "Total Business Automation" using Web Technologies and UserTrust and its highly experienced Crew fits the bill perfectly in the Paperless Office arena. Now, we want everyone to benefit from www.TrustFax.com as it really was produced for allowing everyone to have access to online Faxing without costing an arm and a leg. The same business model we employed against Verisign in 2002 where we sold Digital Certificates (SSL Certificates) for $49 a year compared to Verisign who was selling them for $800 a year! We built a very profitable business out of this while making Digital Certificates affordable. We believe we can do the same to Efax :D in the online faxing market. As Comodo our philosphy is delivering the most cost effective, technologically more advanced product with the best possible customer care. And
we will strive to deliver just that in the Online Faxing!

Thanks

Melih Abdulhayoglu
CEO of Comodo Group

We are working on it right now.

We will have this very soon.

We are also going to have local numbers and total Private labelling (eg: you can have your own branded Online Fax Service and sell it without having to have your own infrastructure.

thanks

Mr Trustfax

I am sorry that you had a bad experience with docuharbor people.

I am a total believer in offering a "Service" not a product...

What that means is that Customer Care is the upmost important component along with good product. I can assure you that at Trustfax the Customer is always right. This is the only way.

Comodo (the parent company to Trustfax) was built on offering unparalled customer care. We hope to continue with that tradition for our Trustfax customers too.

I would encourage everyone to give Trustfax a go as we have created a product that I believe is a good product and more importantly good value.

thanks

Melih

Mr Trustfax,

Is there any news on the ability to send to inernational numbers or the local numbers?

I'm based in the UK and far east - can people call US toll free numbers from overseas?

Hi Rob

The guys are busy, as we speak, coding all the necessary changes to the international numbers. We hope to finalise it by the end of summer (fingers crossed :-).

As far as I know you should be able to fax to the toll free number from anywhere in the world, and people who are dialling this toll free fax number simply get charged their own international rate as normal (ie: not toll free to them).

thanks
Melih

Trustfax now has Internationall dialling!
We also added Secure Email facility. What that means is that you can email anyone your faxes or any other document you wish (that you have uploaded to your online folder) and it can be password protected! the only for the recipient to view it is by entering the password! This makes this Faxing a secure emailing system that could be used Health Professionals for HIPAA compliancy.

You can send large (very large) files to anyone. The problem with emails is that it does not let you send large files. With Trustfax you can send HUGE files if you like! and you won't have any problems

And Its secure!

Security and ease of use is the biggest feature that differentiates Trustfax.

[Multiple responses merged]

Well we don't have any UK numbers yet!
However, you can have a toll free US number and fax to UK (i think its 14 cents pls check the pricing on our website, per page which is under 8 pence per page!

So you send faxes to UK but your number will be a US based number.

We are working on expanding the service to other countries as well, first stop is UK :-)

Bill wrote:
I just found tis site, and was wondering why it says that trustfax starts at $9.95 per yaer when the trustfax site says 19.95?

Did the price go up, os is there a trust fax basic???


We no longer run that promotional price of $9.95.

However, equally valuable and economical $19.95 plan that will get you good number of pages a year for a low volume user.

Tad wrote:
If a page is a 60 second block, wouldn't you be charged for 2 pages instead of 4? Or is this a multiplier; any fax that takes over 60 seconds is charged more, .i.e. a 10 page fax that takes 130 seconds (3 60 second blocks) is charged for 30 pages? Is the transmission time for each fax available?

The confusing part is that they mention a two-page fax, each of whose pages are longer than 60 seconds - say, the first page might be 70 seconds and the second 80 seconds. In that case you would pay the equivalent of four pages.

Let's take your 130 second example:
A 10-page fax that takes 130 seconds would be charged for 10 pages. However, a 1-page fax that takes 130 seconds would be charged for 3 pages. A 3-page fax that takes the same 130 seconds would also get charged for 3 pages.

I would like to announce that Trustfax now offers "Digitised Signatures" and "Ability to add text" to your faxes!

What does this mean and why is that important?

This means that, when you receive a form via fax for you to fill and return, you don't have to print it fill it using pen and then try to fax an old fax machine to fax it from or try to scan it into your computer to email it!

With Trustfax, you can add your signatures to your faxes and even add text to where you want on your faxes! NO MORE PRINTING!!! NO MORE PAPER and its all web based!

This is a great achievement and I am proud to announce this as this puts Trustfax as the Innovation Leader in this market segment.

This is available to any Trustfax account holder, trial or full.

Pls give it a try.

Thanks

Please do tell us if you like to see any other features in Trustfax. we would like to make it the best product in the market!

thanks
Mr Trustfax

Dear Mr Trustfax,

I wrote you privately today and your company also. I would like to be able to receive faxes via TrustFax. Currently, I can send faxes from Trustfax and even fax myself via TrustFax. However, it seems no one else can do send me faxes. People who try to fax me seem to get a busy/no answer response.

I wrote technical support a few days ago when I first noticed I could send but not receive faxes. This was shortly after subscribing. Technical support sent me a very prompt email suggesting I test my ability to receive faxes by sending myself a fax via TrustFax. The two test faxes I sent came through well. Then several other people tried to send me faxes but failed, receiving busy/no answer responses.

Thus, I sent a followup email to technical support explaining that problem still existed and had not been solved. Tech support sent back a message that said "I have forwarded your mail to our developers and they will get back to you soon." That was yesterday, and today I still had not received a reply.

So today, I called your tech support number and spoke to the operator. who accidentally dropped my call while attempting to transfer me. Repeated attempts to call back resulted in a voice-mail prompt asking me to leave my phone number. I never received a call-back.

I also clicked on the "Live Assistance." I explained the situation to Mark, who said that the "developers" would get back to me. When I asked when, he did not respond.

I really do want this to work for me, but I am feeling frustrated at the moment. I hope I am not getting shined on.

Would you please help me out? I subscribed because I really need to be able to receive faxes, and if I can't through your service, I'll have to go elsewhere. It would be more hassle than it is worth to get back my money, but it will leave a bitter taste in my mouth. I actually subscribed to your service because of the tone of your previous posts on this bulletin board made me believe that your company believes in customer satisfaction and delivery of value for price.

Regards,

Alan

Dear Alan

I have received your email, and I instructed the support to attend to your issue ASAP.

You will most definitely hear from them. I am sorry that it took longer than usual.
We pride ourselves at our Customer care and please be rest assured that we will make good on our promise.

Thank you for your patience.

Mr Trustfax

Great. Thanks so much for your reply. I look forward to a resolution to this problem.

Regards,

Alan

Anything to help Alan!

If we don't stand behind our product and help the people who believe in us and put their trust in our product by purchasing and using it, we would be doing a disservice to ourselves.

BTW: did you try the Digitised signature feature yet?

thanks

Melih

No, I hadn't tried that yet. I usually print my faxes to a PDF and I can insert a graphic of my signature into it without a problem. I have both NitroPDF and version 4 of the full Acrobat program. Having said that, it sounds like a good tool.

Regards,

Alan

Hi Mr TrustFax (and all)

It is now Friday afternoon. I sent a private email to Mr TrustFax earlier today because the ASAP support promised never materialized.

I hope I am not being shined on. I want to believe in this company. I will keep all posted as to the followup (or lack thereof) and how my problem has been resolved.

In the meantime, I only send a few faxes and do not need one of those services that charge by the month for 10 or more faxes, etc. Can anyone suggest someone reliable in case I decide that TrustFax is not?

Regards,

Alan

Alan

Here is what our Engineers have said:

"This number was part of a larger problem that our service provider was having for the last 2 days.
We submitted the number as well as 8 others for service and we kept in contact with the provider every hour or so to ensure that our problem was being fixed.
Because of the major switch and software issues with the provider they would not provide a hourly status on our numbers and would not give a timeframe for a resolution.
Number reprogramming is usually a 2 - 8 hour fix. But this was not a reprogramming issue but a provider issue that effected a large portion of their customers.
Our issue of numbers not working was escalated through 3 channels when we didn't get the results in a timely manner with our provider; sales, customer support and technical engineering. We received a resolution about an hour ago that the numbers are fixed and it has been tested by Utah and Jersey support teams."

Alan, pls try and let me know...I am sorry for the inconvienience, we are dependant on our suppliers for connectivity :-(

Thanks for your patience.

thanks
Mr Trustfax

Alan

BTW: the private email you sent went to an account that I use at home, hence my late response, my apologies..

Mr Trustfax

Thanks for the info, Mr TrustFax.

I'll try it out later on and report my results here as I am at work now. I may not be able to have access to a fax machine until Monday, but I might be able to get something to test in the next day. Perhaps I can get my old fax modem to work, although that's pretty iffy.

I will also have a few suggestions to make later on. Thanks for explaining to me about your private email. I had been in the dark for a week about your supplier's problem because no one during that time let me know what was going on by returning my calls (at least two) or emailing me this information (after several requests). Nor did the live technical support person on your web page offer me any explanation several days ago and did not respond to my request for information about when the engineers would get back to me.

However, I appreciate your followup and hope that if I need technical support in the future, your staff's followup matches yours.

Regards,

Alan

No problem Alan...Thanks for the patience

Here to help!

Mr Trustfax

Hi Mr TrustFax,

I did get my fax modem working. When I tried to send a fax to my TrustFax number, I still get an error message that said the fax had failed because "there was no answer"

So, a week after I subscribed, I am receiving 50% of the service I am paying for. Is it possible to give me a number that actually works? I haven't distributed it because it has failed every test I have thrown at it. What is the next step going to be? Can we get this resolved in a day, a week, or how long?

Moreover, despite what the "engineers" have said, this problem has not been solved.

I understand that you are having problems with your supplier, but with all due respect, my agreement is with TrustFax and not your supplier.

Regards,

Alan

I now seem to be unable to receive faxes on my fax modem that I send via TrustFax. Maybe the engineers broke something when they were fixing something else.

Regards,

Alan

Alan

Another number is not a problem.

Pls go ahead and get a trial account and see the number you get will work for you or not. If it does, let me know pls. (Trial accounts are not charged for the trial period)

Thanks

Mr Trustfax

BTW: You as our customer are our responsibility, we never shy away from this.

Alan

Our Engineers have successfully sent and received using your account.

Pls check it to see if it works for you. Of course you can always go for another trial account.

BTW: we just credited your account with 50 extra pages for the inconvinience.

thanks

Mr Trustfax

Hello Mr TrustFax,

Thank you for your response. I have been in email communication with Mr. Wilson from your firm in the last several hours. He sent me a fax which I received.

I asked him if he sent it to me from a fax machine or via TrustFax as I had been able to receive a fax I sent to myself via TrustFax. As you know, my problem was that I had not been able to receive a fax from anyone else.

After work, I will attempt to send myself a fax via my fax modem. On Monday, I will attempt to have someone with a fax machine send me a fax.

I appreciate the extra 50 fax pages credited to my account. That shows a willingness to service my account. I feel a bit more encouraged as I really do want TrustFax to work for me. And I really do want to post a message here that TrustFax fixed my problem and did everything to satisfy me.

Regards,

Alan

By the way, did the engineers use stand-alone fax machines to send faxes to my account while testing?

Regards,

Alan

Here are the latest happenings in my quest to get this service working for me. Mr Wilson, a tech support fellow, sent another fax to my Trustfax number, this time from outside the TrustFax company, and I did receive that fax. So that is to the good. Mr Wilson stated his concern was my ability to receive faxes from outside ot the same calling area as TrustFax is in.

He suggested I have someone in my state (Washington) send me a fax. I won't be able to do that until late Monday owing to some pressing matters I need to take care of before then. He sent me his office phone number and cell phone number and asked that I get in touch with him as soon as I could Monday afternoon with the results of my experiment.

I still am not having success with using my fax modem to send a fax to my TrustFax account, nor can I have my TrustFax account send a fax to my fax modem. But I suspect I may be having problems with the faxmodem, and this is muddying the issue. So the service may well be working as well for me as Mr Wilson, Mr Trustfax, and I want it to.

So, all in all, it seems that TrustFax is definitely trying to help me solve this problem, and I am grateful for that and feeling much less discouraged.

Regards,

Alan

Update Two

I was able to receive a fax that a coworker kindly sent me for a test. So it looks like everything is working well.

I am so glad to report this to all who have been following this thread.

Regards,

Alan

I am glad it all worked out!

Its so important for us to have happy customers :-)

Please enjoy your Trustfax service.

Mr Trustfax

Folks

Please let me know how we can make Trustfax better.

We already have this ability to let you put your signatures and text to any faxes you receive online. This way you never need to print, fill and fax again any online forms.. all can be done online. This is a brand new feature and would love to hear your opinion on this.
thanks

Mr Trustfax

Alan

I have your email. Thanks for the feedback. We will do everything possible to improve our service.

thanks
Mr Trustfax

And thanks to you and Mr Wilson.
:D

Kent

pls send an email to (so that I can identify your details) and i will get it seen to asap.

Sorry for the hassle.
thanks
Mr Trustfax

oh Great!

don't forget to try the Digitised signature feature that allows you to put your signatures to incoming faxes (forms etc) as well as text! The only one in the world!
No more printing!

regards

Mr Trustfax

Are there any plans to offer local (non-tollfree) fax numbers?

It is a delightful Sunday afternoon in Charlotte..

Having looked over several alternatives and 3rd party evaluations.. I am about to sign-up with TrustFax.. My inclination is to skip the trial and go for the 19.95 Annual..

As I am in the Media & PR business, I look forward to posting comments here.. at this time I expect them to be plaudits..

Regards..
..Styx
Click for the 'a la carte' PR website

Just purchased the 19$ plan. While sending faxes within US works OK, I'm unable to send fax to Russia. What is interesting is that at the status page the error says "The maximum number of the attempts has been reached", number of attempts shown is 1. While in preferences I've set it to 4.
But it doesn't matter, since the error appears instantly so the trustfax had even tried to send the fax. :angry:

Yo-

Just signed up for the TrustFax Pro - annual plan - after eFax sent me a email yesterday saying that they were increasing my monthly rate from $12.95 to 16.95 (that's 31% - !!!) - read through all the comments in this forum and decided on TrustFax - mainly because of Mr TrustFax's contributions and help in this thread impressed me very much - then that coupled with the annual pricing (half of eFax's new rate) - the fact that TrustFax has toll free number and pdf faxs-eh!

Mike

The TrustFax Power User Plan is now $29.95 per year for 15 MB of storage and 150 incoming and outgoing fax pages. If anyone knows of a way I can still get the $19.95 plan, please let me know. Otherwise, since I have limited fax needs and am on a very strict budget, I might try Fax1 for sending faxes and continue to rely on free eFax for receiving faxes (until the day I go over that 20-page limit!). TrustFax and MyFax look like good bets for the future.

Thanks to Mr. TrustFax and the other contributors to this forum for all of the helpful information.

I signed up for the "free 30-day trial" and I'm deeply and profoundly unhappy,

1. As soon as I log in, I'm told that the session has timed out and I should login again. Sometimes 3 or 4 log ins are required.

2. I am completely unable to send a fax with an attached file. Of any kind.

3. The "help" files are failry typical, i.e., incompehensible.

4. There is no way to cancel. I am going to have to devote a great deal of time just to extricate myself from this. Especially frustrating in that I've already spent almost two hours trying to send a single fax.

NEVER again will I provide credit card information to a company that doesn't UP FRONT tell how to cancel the service.

I have a question.....

I just attempted to send a fax, and when I hit "tracking" this is what shows up:

Status Cover Page Fax Date
max attempts none Friday, February 09, 2007 11:41:52 PM

Pages Attempts Source
0 4 website

Does this mean it didn't go through? And if so, why not?

I followed all the instructions, uploaded my document, and hit send.

Someone, please explain this to me. I'm not a happy camper. :angry:

Tilly

ETA: Just spoke with someone at TrustFax and found out the error was due to the company I was attempting to fax to, giving a wrong fax#. Sorry TrustFax. I resent the fax with a new number and it went right through!!! :D

Thank You,
Tilly

I just thought I would add my 2 cents here as briefly as possible. I have been using internet fax for as long as I can remember. Today I decided to test 2 more company’s including Trustfax and I am blown away after only 2 hours. I skipped the trial and went right to the package with 50 faxes a month.

Trustfax is a great service that does not need to install any software on your machine, it’s all web based. Even better for those of us that refuse to use a web interface and or software, Trustfax works perfectly from any email client.

The first thing I did was grab my list of 55-60 customers tagged X in MS Access who's fax numbers never seem to go through with other company's services. 100% of the faxes I transmitted were received without a problem, after all this time I thought it was a problem with this small minority's fax machines.

Of course next I had to upgrade to the 240 faxes a month package and continue testing. I ended up doing about 300 faxes in 90 minutes and am just in love with the service.

I ended the day by calling one of their engineers and their sales person Anthony twice and to my surprise they both spoke perfect English and were very helpful.

Every Company has room to improve/grow and Trustfax really appears to be headed in the right direction with many improvements on the horizon.

99% of the community that wants to use internet faxing needs to be with Trustfax, it’s a shame that my needs fall into the 1% that will be accommodated in the near future. Between three accounts I average about 1000 faxes a month. If anyone wishes to discuss internet faxing, Trustfax, and or its competitors feel free to drop me an email at richardalanATyourfurniturerep.com.

SuM

Needed to fax some medical docs in a hurry so joined last night. More than 5 pages so went straight to activation. Had scanned pages into computer already. They took forever to upload. Dog slow. Am on DSL not dial up so did not expect bandwidth issues on their end. Sent self an email copy. Carefully did not check the box to put doublesecret password on email. Yet when email received, it demanded a password for access. Used my account password successfully but did not like having it imposed against my instructions. Ultimately fax successfully sent, 8 pages, 2 of which took an hour to upload at 0700 in the morning (fairly low demand time you would think.) Wish I could FTP files in some reliably fast manner for conversion to fax (which was not the roadblock.) Short form: barely satisfied.

Have been using TrustFax for about a month with a small business. Excellent service for a much lower cost than others so I have recommended to clients.

Now $8.95 per month - ouch!