Remote FAX machines not answering

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#1 6 April 2007 - 6:28pm
roo

Remote FAX machines not answering

Greetings,

We have replaces our Brother InteliFAX machine with sending FAXes from our network server. About 20% of our customers, who are able to receive just fine from the Brother, will not answer when sending FAXes from our server over modem. We are using the same phone line that the Brother used. Could this be an issue with the modem we are using or any of the settings on the server or could it be settings on thier FAX machines?

Any advice greatly appreciated!