MyFax - low quality

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#1 4 May 2007 - 7:17pm

MyFax - low quality

Hi all,

Just wanted to share my experience with MyFax.

Sign up for a trial month. Everything seemed to be great - the customer service, web-interface, easy to use, etc. Receiving faxes was great too and the quality of received TIFF-files was pretty good.

Now the bad thing. The faxes I sent were very low quality, especially the pages that I had to scan first. I saw them myself (got a copy from the company I was faxing to). I tried to work it out with tech. support, tried different options while scanning (black/white or color, 200 or 300 dpi, JPG or PDF or TIFF). The scanned files that I sent to MyFax were very good quality, but when they faxed them I could barely recognize it.

As a result, I canceled my membership there and am now looking for other ways to fax.

13 June 2007 - 9:38am

I would advise you to try PopFax service it is cheaper and it really works. I use is for over 6 months and I am satisfied. By this time I did not have problems with sending.
It is 7$ per sending page and you have free and unlimited reception.

7 September 2007 - 2:55pm

I would like to mention that the price per sending page is only 0.07$ per sending page.
You also may try a free trial offer by which you may send and receive faxes for free.

28 November 2007 - 9:11pm

The majority of fax providers use the same technology to send faxes. Most even use the same rendering software. The problem comes when you send an odd sized TIFF Or PDF that the fax provider has to "render" with their software. Sometimes the result is ugly.

To get the best results with a email fax you should follow these instructions:

Scan the image at 204 X 196 DPI. That is the exact spec of fax sent on high quality. This way when the provider renders it, and they will ALL re-render your image you will get a good result.

Save the file as a G3 TIFF, if you scanner software does not offer this option then you should use PDF.

Following these instructions should improve the quality of your internet faxes.

This information was courtsey of the product manager of fax2mail.

Nick V

14 February 2008 - 11:59pm

MyFax Review

I would also like to share my experience with MYFAX.

I have had an account with MyFax for several months, and, overall I would rate this service on the POOR side of AVERAGE. I've made the trade-off until recently, because they are so inexpensive -- deciding recently that OK, enough's enough, time to find a service from which I can expect more than to tolerate.

I would recommend this service to any one looking for a "CUT-RATE" online fax application; I have found it to be cheap and funtional and that's it.

The two primary problems are with its customer service and the program itself.

Application. Without going into detail, I found the program repetetively "glitchy", to the degree that I had to phone tech support to send somewhere in the order of 25 percent of my faxes. Further, I found the interface to be counter-intuitive in many areas, making the application awkward, cumbersome, and, accordingly, significantly more time-consuming than other services I've tried.

Customer service. The tech service was not too bad. Although these folks did not seem expert on their product by any stanbard, they did always seemed to try conscientously. It was with thier non-technical and billing service I had issues. Again, without going into details, over the course of several months, I was subject to repetitive cold-shoulder, sarcasms, and, yes, even insults (I still have the emails!!) in response to, what seemed to me like, anything out of thier routine.

It seems to me that most of the other reviews I have read have not been nearly so negative -- but, I'm not ready to admit that I'm simply that unlucky -- so, there you have it. My two cents. I hope this is helpful.

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