Efax are crooks

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Last post
#1 2 September 2008 - 5:53pm
landegger

Efax are crooks

see below

Quote:

{Beth C.} Hello, George. Welcome to j2 Global online support. I am Beth, your online Live Support Representative. How are you doing today?
{me} hello
{Beth C.} How may I assist you today?
{me} how to cancell account
{Beth C.} You can terminate your account here using this chat session by providing us your fax number and PIN. Do you wish to terminate your account now?
{me} yes
fax is 1914*******
{me} pin is ****
{Beth C.} Thank you for providing information. Please stand by.
{Beth C.} Thank you for waiting. I have just located and verified your account.
{Beth C.} Please give me a moment while I go through your records. In the meantime, please type the corresponding number to your reason for cancellation:

1) Moving to another provider
2) Bought a Fax machine
3) Business or role changed
4) Short term project completed
5) Financial reasons
6) Problems with Billing
7) Dissatisfied with Quality of service
8) Too Costly
{me} 3
{me} 8 too
{Beth C.} Appreciate your valuable feedback.
{Beth C.} George, as per records you have paid for our annual subscription and I suggest that you keep the account for at least the annual billing cycle for which you have already paid the annual fee. You still have plenty of days left in the annual billing cycle to get over, I suggest you to make use of our service for the period you have paid for and then get back to us. Usage charges only for sending faxes will be applicable if any.
{Beth C.} If however, you still feel that you do not have any use for our services by the end of the annual billing cycle, then you can always contact us back anytime.
{me} what about a credit
{me} for cancelling now
{Beth C.} George, as per records you are not applicable for the refund however, only unused paid balance is refundable in the event of cancellation.
{Beth C.} Refund of annual fee is not applicable.
{me} I dont understand. I want a credit. I have been a efax memeber for many years.
{me} it is wrong to keep my money
{me} I am going to rate this service as the lowest rating possible on online rating services.
{Beth C.} We understand your concern, however, we will provide the refund of annual fee only within the 8 days from the charged date, notwithstanding this, unused paid balance will be refunded.
{Beth C.} George, you would just need to contact us once anytime before the end of your annual billing cycle. We do not want you to lose on the days you have already paid for. You can still receive any pending faxes, if any. Your request will be processed without any further obligation. With the offer no refund is applicable.
{Beth C.} As a goodwill gesture, I would also provide you with an additional gift balance of $10.00 with which you can send up to 100 fax pages free (per page per minute within US & Canada).
{me} if you look at my records, i have hardly used the service in a long time last time I my $10 balance was infused was in 2005. I am being robed. I want a proreated refund.
{Beth C.} We respect your decision and will cancel your number immediately.
{Beth C.} We are sorry that you are leaving eFax. At eFax, we are continuously improving our products and services. Please do consider us if your faxing needs should change in the future.
{Beth C.} Is there anything else you would like to have assistance with?
{me} I appreciate your position as just the messanger. Can you relay this message to the your bosses.

I am going to spend the next 3 hours complaining about efax on all reporting services I can find.
{me} please make sure my account is cancelled immediately
{Beth C.} Please be assured that you account has been cancelled and billing to your credit card is also ceased form immediate effect.
{me} Thank you for your help beth
{Beth C.} Thank you contacting j2 Global online support. I hope you found our session helpful.
{Beth C.} Good bye and take care.


The user has ended the session.

25 September 2008 - 12:07pm
AndreiHaret

Hello to you,
I had seen a lot of complains about Efax.com, for your information you can try Pofax.com service for future. Low cost: only 5,49$ per month, 0,07$ per page sending worldwide and FREE reception.

25 February 2009 - 7:24pm
cmw3670

FAXAGE - http://www.faxage.com

We'd be happy for the opportunity to earn your business.

Just in terms of the specific practices cited in your post:

We'll let you cancel just by emailing us *and* we allow both in-port and out-port of numbers. We also do month-to-month and bill in arrears, so you're never out pre-paid money with our service.

Best of luck to you!

Christian

27 February 2009 - 12:04pm
GabrielleA

800PBX - http://www.800pbx.com/free-fax.php
Hello all,
No need to pay for any one to send fax messages through online
It's always nice to have free service to send fax messages online. Faxing over internet is free and fast nowadays. Try free fax service from 800PBX.com. You can send your fax messages to any fax number in US and Canada.

Here is the direct link: http://www.800pbx.com/free-fax.php to send fax messages online free of cost.

17 March 2009 - 7:17am
zxxxt

George, thanks for sharing us your experience with efax.

14 April 2009 - 6:22am
zxxxt

Okay I just signed up last week with Onesuite.com Fax Plus and they got this 1 month free trial offer. So far its a good and cheaper alternative to efax.

14 July 2009 - 6:25pm
bsnider

Stay away from eFax and anything that is owned by J2. I have canceled my account, couple of months ago, and just noticed that they are still billing me. Their agent said they can't do anything about it since my account is canceled. I can't use it, but they are still taking my money. Isn't that stealing?

2 November 2009 - 5:32pm
MML2900

Hi, my name is Michelle and I am an apprentice at Balestriere Lanza, a trials and investigations law firm in New York. Our firm has been investigating eFax's potential misconduct for several months and would be interested in hearing more from you about your experience. Please feel free to contact me at your convenience at , or call Analyst Sarah Goodman at (212) 374-5400 x 132.

8 February 2010 - 4:59pm
Nick Ve

BE AWARE!
eFax is cheating!!!
Do not buy the paid service!!!
You may use the free account for a while, if you do not mind about changing the fax numbers. Below is my experience:
Nick: hi
Stephen: Welcome to the Sales team. How may I help you?
Nick: I'm looking why my account was terminated based on the number of received pages? I did not receive ANY faxes for the past month
Stephen: Was it a free account?
Nick: yes
Stephen: You are allowed 20 faxes a month with the free accounts.
Nick: I understand and repeating: I did not get any for the past month
Stephen: When you go over your account gets suspended and is time to upgrade to a paid account.
Nick: would you repeat me again?
Stephen: You need to upgrade to a paid account to continue to receive faxes.
Nick: Reason?
Nick: I did not go over the limit.
Stephen: Because you went over the 20 faxes a month on the free account.
Nick: If you are going to suspend the free accounnts for no reason, please just say so. Do not give the wrong information about the usage on the account.
Nick: This way you will not get the customers for sure.
Stephen: It says it right in the customer agreement.
Nick: how could you say, I'm over the limit, if you ever do not know my account number???
Stephen: Because that is why the suspension notices are sent out.
Nick: This is not right. I'm not going to continue my relationship to eFax and will forward the chat details to the Ballestriere Lanza investigation law firm, who is collecting eFax customer’s info. Just to let you know.

Be prepared for the worse customer service, if you choose eFax!

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