Efax are crooks

see below

{Beth C.} Hello, George. Welcome to j2 Global online support. I am Beth, your online Live Support Representative. How are you doing today?
{me} hello
{Beth C.} How may I assist you today?
{me} how to cancell account
{Beth C.} You can terminate your account here using this chat session by providing us your fax number and PIN. Do you wish to terminate your account now?
{me} yes
fax is 1914*******
{me} pin is ****
{Beth C.} Thank you for providing information. Please stand by.
{Beth C.} Thank you for waiting. I have just located and verified your account.
{Beth C.} Please give me a moment while I go through your records. In the meantime, please type the corresponding number to your reason for cancellation:

1) Moving to another provider
2) Bought a Fax machine
3) Business or role changed
4) Short term project completed
5) Financial reasons
6) Problems with Billing
7) Dissatisfied with Quality of service
8) Too Costly
{me} 3
{me} 8 too
{Beth C.} Appreciate your valuable feedback.
{Beth C.} George, as per records you have paid for our annual subscription and I suggest that you keep the account for at least the annual billing cycle for which you have already paid the annual fee. You still have plenty of days left in the annual billing cycle to get over, I suggest you to make use of our service for the period you have paid for and then get back to us. Usage charges only for sending faxes will be applicable if any.
{Beth C.} If however, you still feel that you do not have any use for our services by the end of the annual billing cycle, then you can always contact us back anytime.
{me} what about a credit
{me} for cancelling now
{Beth C.} George, as per records you are not applicable for the refund however, only unused paid balance is refundable in the event of cancellation.
{Beth C.} Refund of annual fee is not applicable.
{me} I dont understand. I want a credit. I have been a efax memeber for many years.
{me} it is wrong to keep my money
{me} I am going to rate this service as the lowest rating possible on online rating services.
{Beth C.} We understand your concern, however, we will provide the refund of annual fee only within the 8 days from the charged date, notwithstanding this, unused paid balance will be refunded.
{Beth C.} George, you would just need to contact us once anytime before the end of your annual billing cycle. We do not want you to lose on the days you have already paid for. You can still receive any pending faxes, if any. Your request will be processed without any further obligation. With the offer no refund is applicable.
{Beth C.} As a goodwill gesture, I would also provide you with an additional gift balance of $10.00 with which you can send up to 100 fax pages free (per page per minute within US & Canada).
{me} if you look at my records, i have hardly used the service in a long time last time I my $10 balance was infused was in 2005. I am being robed. I want a proreated refund.
{Beth C.} We respect your decision and will cancel your number immediately.
{Beth C.} We are sorry that you are leaving eFax. At eFax, we are continuously improving our products and services. Please do consider us if your faxing needs should change in the future.
{Beth C.} Is there anything else you would like to have assistance with?
{me} I appreciate your position as just the messanger. Can you relay this message to the your bosses.

I am going to spend the next 3 hours complaining about efax on all reporting services I can find.
{me} please make sure my account is cancelled immediately
{Beth C.} Please be assured that you account has been cancelled and billing to your credit card is also ceased form immediate effect.
{me} Thank you for your help beth
{Beth C.} Thank you contacting j2 Global online support. I hope you found our session helpful.
{Beth C.} Good bye and take care.
The user has ended the session.